Webinar
Using REST APIs and Text Mining Tools with Online Chat
Working with REST APIs can be cumbersome and challenging, in this webinar we demonstrate how to enrich and analyze chat conversations in RapidMiner Studio.
Text Mining
Use insights from unstructured data to improve marketing, product development, risk management and more.
Extract insights from unstructured content
For many years, “data” effectively meant numbers and figures. Today, many organizations have discovered great insights through text mining, extracting information from qualitative and textual content.
Online reviews, social media chatter, call center transcriptions, claims forms, research journals, patent filings, and many other sources, all become rich resources that can be tapped through data science to advance your business and organizational mission. Use these insights to improve marketing, product development, risk management and more.
Conduct sentiment analysis
Glean attitudes towards your brands, products and services from what people are saying about it, in social media and elsewhere. Target communications to adjust perceptions.
Hear your customers
Inject the voice of the customer into product and service design. Analyze direct feedback from users to add features, fix defects or create new offerings that meet articulated needs.
Improve marketing results
Use more than just profile data for targeted marketing and advertising. Understand what customers and prospect want by what they say, not just who they are.
Improve fraud detection
Identify patterns in spoken and written text that indicate fraud may be at play. Dig beneath the surface of transactional data for tell-tale signs that might otherwise be missed.
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Say data science is the most (or one of the most) important factor for competitiveness
Understand how other execs are achieving success & planning for the future, so you can make the best decisions for your organization.
Related Resources. Take a Look!
Case Study
Improving Customer Service with Text Mining and Auto-classification
Learn how LIAT uses RapidMiner to improve the time it takes to respond to customer issues and improve customer sentiment.
Presentation
Using Text Mining to Improve Customer Service
This session will walk you through how to use RapidMiner and Text Mining on customer service call transcripts.
Workshop
Text Mining – Document classification
Unstructured data presents many challenges in the business world. In this session we will cover how to solve these use cases with document classification techniques in RapidMiner.
Analyst Report
2021 Gartner Peer Insights ‘Voice of the Customer’: Data Science and Machine Learning Platforms
Why is RapidMiner ranked so well among data science and machine learning platforms? Find out what your peers are saying in this Gartner report.
Analyst Report
Accelerate Your Data-Driven Transformation
Thinking about making a data-driven transformation? This study conducted by Forrester Consulting outlines how organizations are achieving success & planning for the future, so you can make the best decisions.