Extract information from publicly available data sources like online reviews and social media discussions to understand and optimize what is being thought about your company and products. Crowd source your customers’ feedback and conduct social market research. Identify the polarity of product reviews and discussions around the web. The possibilities are endless.
Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.
We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.
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pricing and additional product features.