Go for a customer-centric marketing strategy and use RapidMiner to determine the Next Best Action for each of your customers at any point in time. Driven by models capturing life-event patterns, buying behavior, social media interactions, and other aspects, RapidMiner can decide which customers need to be approached and on which channel; create the right message to send out to increase loyalty, intensify interaction with your organization and drive revenues. Easily integrate this information into your CRM and other relevant systems to provide a cross-channel experience on all connected sales points.
Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.
We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.
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