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Churn Prevention

Segment customers between loyal ones and those
who are likely to leave

Identify Your Dissatisfied Customers. Reach Out and Retain Their Loyalty.

The cost of retaining an existing customer is far less than acquiring a new one. RapidMiner sifts through your customer data to identify which customers are most likely to switch to a competitor and why, so that you can implement a targeted and cost-effective retention campaign in a timely fashion.

Accurately Predict Churn

Know in advance which customers are going to churn and why. Proactively take action on this insight to prevent their leave.

Retain Customer Loyalty

Customers have many product choices these days. Retaining their loyalty is critical to preserving your revenue stream. Predict when a customer is at a high risk of churning and preemptively retain their loyalty before it’s too late.

Dramatically Increase Revenue

Happy cutomers mean high revenue. Reducing churn is key to unlocking and retaining a potentially enormous revenue source for your business.

Identify Problem Areas

Identify where and how customers are experiencing issues with your organization’s product or service, and ensure you focus on improving areas that will have the highest impact on revenues.

Trusted By

What People Are Saying

  • Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.

    Director of Operations & Customer AdvocacyPayPal

  • We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.

    Director of Operations & Customer AdvocacyPayPal

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