The cost of retaining an existing customer is far less than acquiring a new one. RapidMiner sifts through your customer data to identify which customers are most likely to switch to a competitor and why, so that you can implement a targeted and cost-effective retention campaign in a timely fashion.
Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.
We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.
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