Analyzing Customer Reviews with MonkeyLearn and RapidMiner

Studies show that 80% of customer data is unstructured, and it’s predicted to grow above 90% by 2020. Getting actionable insights from unstructured content isn’t easy, but with RapidMiner and MonkeyLearn, you can aggregate and analyze your all of your unstructured content.

Diego Ventura from MonkeyLearn will show how to analyze customer reviews to help inform product decisions or make changes in your customer communications. In this webinar, you’ll learn how to:

  • Analyze customer reviews of Slack scraped from the web using machine learning and natural language processing
  • Build custom predictive models and classify the results
  • Gain real-time insights from your unstructured content