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Building models to predict customer actions is just the first step in implementing data mining and predictive analytics solutions. The integration of the models with your business processes is a critical step to a successful analytics program.

In this webinar we’ll discuss leveraging models for:

  • Agent Churn – Predict which center agents are most likely to quit and the primary drivers for attrition to reduce turnover and decrease hiring expenses

  • Customer Churn – Predict which customers are most likely to stop using your services and integrate with your CRM to enhance call center agent knowledge

  • Cross Sell Opportunities – Predict which customers are most likely to accept a new offer or service and integrate with your CRM to improve revenue by targeted selling