Building models to predict customer actions is just the first step in implementing data mining and predictive analytics solutions. The integration of the models with your business processes is a critical step to a successful analytics program.
In this webinar we’ll discuss leveraging models for:
Agent Churn – Predict which center agents are most likely to quit and the primary drivers for attrition to reduce turnover and decrease hiring expenses
Customer Churn – Predict which customers are most likely to stop using your services and integrate with your CRM to enhance call center agent knowledge
Cross Sell Opportunities – Predict which customers are most likely to accept a new offer or service and integrate with your CRM to improve revenue by targeted selling