Disruptive change requires disruptive technology.
With grid technologies becoming smarter, economies going green, and politics claiming increased control, the utility sector is undergoing dramatic changes. At the same time, Big Data originating from power plants, distribution grids, and smart meters contain more information than ever before about your business – not to mention data about your customer touch points. Extrapolate that information with RapidMiner’s Advanced Analytics methods and gain an advantage over your competitors – and really disrupt your industry.
What People Are Saying
We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.
Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.
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