Communications
Better understand customer behavior, minimize customer churn rate, and optimize products and networks.
Find your signal in the noise with data science
Data science has proven to drive greater efficiency and offer real business value across industries and use cases. It’s the fuel needed for a thriving business, and telecommunications is no exception. With RapidMiner, communications companies can better understand customers, and proactively identify and prevent customer churn – all while optimizing products and networks.
Communications Industry Use Cases
Drive Revenue
- Predict the best offers for consumers and drive personalized, omnichannel campaigns
- Prevent churn by predicting at risk customers and delivering profit-optimized incentives and plans
- Increase ARPU by pairing precision-targeted promotions with the best price and service offerings
Cut Costs
- Analyze network demand for better QoS management and capacity planning
- Predict failure of devices or network equipment and plan ahead for repairs
- Increase customer satisfaction at lower cost by prioritizing service requests
Avoid Risks
- Reduce fraud, SPAM and other network abuse by predicting and detecting the very first indicators
- Monitor customer sentiment proactively for dissatisfaction and prevent negative brand impacts
Why AI Now?
5G is the latest paradigm shift underpinning the ubiquitous connected devices that run an unforeseen spectrum of applications and services. No longer is there a clear distinction between data and voice, content creation and delivery, and devices used for computing and messaging.
The tremendous investment required to construct and maintain these costly networks requires operational efficiency that only an AI-driven buildout can achieve. Add changing regulations, new consumer usage patterns, and never-ending attempts at fraud and it’s no wonder analysts struggle to decipher the signal from the noise.
What Our Customers Say
The product is very easy to use and extremely powerful. We have made a concerted effort to integrate RapidMiner into many different areas of the business to increase efficiency, reporting accuracy, bring reporting in-house to reduce costs, and integrate analytics into business processes and it has been successfully implemented across the organization.
Read the full review on Gartner Peer Insights
RapidMiner has improved the time to market in delivering data science solutions to our stakeholders. Operationalizing data science projects have never been easier! Highly recommend the product if the objective is to create an end-to-end data science solution that wasn't otherwise easily attainable.
Read the full review on Gartner Peer Insights
This tool provides empowerment to our business users in data and analytics challenges. Their customer service support is remarkable and the tool is, in my opinion, one of the most powerful in advanced analytics. Functionalities like TurboPrep and AutoModel make our end users much closer to the Data Scientist Citizen role.
Read the full review on Gartner Peer Insights
I have been using RapidMiner for more than two years, and the experience with this platform is seamless. The frequent upgrades and innovations added to the platform are the ones that impressed me a lot. The support services through their community are also top-notch as we can ask any question related to their platform and general data science.
Read the full review on Gartner Peer Insights
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
Find out how ML can transform your
communications business
We apply our expertise to help you identify the use cases you should tackle in your organization. The outcome is an impact-feasibility map that you can use with or without us.
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