Better understand customer behavior, minimize customer churn rate, and optimize products and networks.
Find your signal in the noise with data science
Data science has proven to drive greater efficiency and offer real business value across industries and use cases. It’s the fuel needed for a thriving business, and telecommunications is no exception. With RapidMiner, communications companies can better understand customers, and proactively identify and prevent customer churn – all while optimizing products and networks.
Communications Industry Use Cases
Why AI Now?
5G is the latest paradigm shift underpinning the ubiquitous connected devices that run an unforeseen spectrum of applications and services. No longer is there a clear distinction between data and voice, content creation and delivery, and devices used for computing and messaging.
The tremendous investment required to construct and maintain these costly networks requires operational efficiency that only an AI-driven buildout can achieve. Add changing regulations, new consumer usage patterns, and never-ending attempts at fraud and it’s no wonder analysts struggle to decipher the signal from the noise.
VERIZON WIRELESSUnderstanding why customers churn with AI delivers a clearer path to customer retention. Learn how Verizon Wireless gained actionable insights from data and proactively identified 30% of churn.
LARGE NORTH AMERICAN TELECOM PROVIDERFraudsters constantly modify their techniques and AI helps keep up. Learn how RapidMiner was used to address SMS fraud at scale, which lead to a 20% increase in customer satisfaction and a 50% drop in complaints.
What Our Customers Say
We started using RapidMiner Studio and AI Hub about 3-4 months ago. We wanted an end-to-end data science platform that could easily be configured with our legacy source data systems, as well as easy direct connections to external data sources—in addition, a product with a variety of supervised learning models which allow us to quickly iterate. RapidMiner has been excellent in that aspect.
Ease of use for users who do not have coding skills. It helps users who are not data scientists to gain insights from data with various statistical tools and apply these insights to solve business problems.
Predictive analysis is one of the important things to analyze the future highs and dips, RapidMiner Studio provided the ability to speed up and automate the creation of predictive models with visual interface, connect with any data source, support data base processing and more. We like this application because it's super fast and easy, which provides accurate and perfect analysis.
A well-designed and flexible product, plenty of pre-built models, generalized transformations and evaluation processes. In addition, easy to understand explanations and an extensive training library.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
Thinking about what digital transformation means for your organization? This study conducted by Forrester Consulting outlines how organizations are achieving success and planning for the future.
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Customer churn is a tricky problem to solve. Here we explain the common challenges organizations face and how a machine learning model can help.
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