Retail banking is changing rapidly: Customer touches shift from traditional brick and mortar branch visits to digital channels, and self-service channels are on the rise and need to be established. Customers expect a consistent brand and service experience across all channels. Implementing a pro-active and anticipatory management of customer expectation and experience is key to success.
Consolidate your business decisions on a strategic level with Predictive Intelligence that shows what will happen, why and what the best option is. Optimize your business on a micro-level through predictive actions – automated micro-decisions derived from accurate predictions that ensure optimal outcomes of your business processes.