Customers have tremendously high expectations for quality. Not meeting these expectations results in lower satisfaction and loss of loyalty increasing customer churn and reducing the success of your business. Moreover, quality issues can lead to a large customer support overhead and high warranty costs. RapidMiner insures your business against negative implications from quality aspects. RapidMiner can detect quality issues at an early stage and predict their severity – before these issues become a problem to your business. Act on this information to provide feedback and revise production, to govern your customer support, and ultimately keep your costs under control and make your customers happier using quality assurance analysis.
Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.
We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.
Contact the RapidMiner Enterprise Sales Team for pricing and additional product features.