Telecommunication markets are highly competitive and churn is a huge concern. Understanding customer behavior is key to staying top-of-mind. RapidMiner helps you understand your customers, anticipate their needs, and act accordingly, ultimately increasing their loyalty and minimizing eroding revenues and your risk of losing ground to the competition.
Two to three weeks after the fixes, we saw that the password recovery success rate went up by almost 50 percent and password related complaint verbatim volume declined significantly.
We then deployed the engineering fixes with the help of a cross functional team and again used text analytics to monitor the improvements made, evidenced by any significant drop in customer complaint volume.
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